vb111 Privacy Policy

Welcome to vb111, Bangladesh's trusted online casino and sportsbook platform. This Privacy Policy describes how vb111 collects, processes, stores, and protects the personal data of users who access our website at vb111.bio. By registering an account or continuing to use our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

vb111 is dedicated to serving players across Bangladesh, including users from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. We recognise the importance of trust and data security in the online gaming environment, and we have designed our data practices accordingly to reflect transparency, accountability, and respect for your privacy.

1. Information We Collect

When you register and use vb111, we may collect the following categories of personal information to operate our services effectively and responsibly:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued photo identification document for KYC verification purposes.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Account credentials: username, password (stored in encrypted form), and account security settings.
• Financial information: deposit and withdrawal transaction records, preferred payment methods (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and balance history.
• Technical information: IP address, device type, browser type and version, operating system, session timestamps, and pages visited within the vb111 platform.

We collect this data directly from you when you fill in registration or account forms, from your device automatically during your sessions on our platform, and from third-party payment processors when you carry out deposit or withdrawal transactions.

2. How We Use Your Information

vb111 processes personal data strictly for the purposes outlined below. We do not use your information for any purpose that is incompatible with these stated uses:

• Account creation and management: to create, maintain, and secure your vb111 player account.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Identity verification (KYC): to verify your identity as required by responsible gaming and anti-fraud standards, ensuring only eligible players aged 21 and above can use the platform.
• Customer support: to respond to your queries, complaints, account issues, or requests submitted through our support channels.
• Platform improvement: to analyse user behaviour in aggregate form to improve site features, game selection, and overall user experience.
• Promotional communications: to send you relevant bonus offers, tournament updates (including BPL, IPL, and T20 events), and platform news — but only where you have opted in to receive such communications.

3. Payment and Financial Data

vb111 takes the security of financial data with utmost seriousness. When you make deposits or request withdrawals using payment methods available in Bangladesh — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — your payment transactions are processed by certified third-party payment processors.

Full payment card numbers and mobile banking PINs are never stored on vb111 servers. We retain only transaction reference identifiers, amounts, timestamps, and status records necessary for account balance management, dispute resolution, and regulatory compliance. All communication between your device and our payment systems is secured with SSL/TLS encryption.

4. Cookies and Tracking Technologies

vb111 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device when you visit our website. We use the following categories of cookies: essential cookies (required for the site to function correctly, including session management and secure login), performance cookies (used to understand how visitors interact with the site in aggregate, helping us improve navigation and content), and preference cookies (used to remember your language and display preferences between sessions).

Most web browsers allow you to manage or disable cookies through their settings. Please note that disabling essential cookies may affect the functionality of the vb111 platform. We do not use advertising or cross-site tracking cookies.

5. Data Sharing and Disclosure

vb111 does not sell or rent personal data to third parties. We may share limited personal data in the following strictly controlled circumstances:

• Payment processors: transaction data is shared with certified payment service providers (including bKash, Nagad, Rocket gateway partners, and card processors) solely to complete your requested financial transactions.
• KYC verification partners: identity document data may be shared with trusted identity verification service providers for the purpose of age and identity verification, as required under responsible gaming standards.
• Legal and regulatory requirements: we may disclose personal data if required to do so by applicable law, court order, or lawful request from a recognised regulatory or law-enforcement authority.

In all cases where data is shared with third parties, vb111 requires those parties to uphold equivalent data protection standards and to use the data solely for the purposes for which it was shared. We do not permit third-party recipients to use your data for their own marketing or commercial purposes.

6. Data Retention

vb111 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including account management, transaction record-keeping, dispute resolution, and compliance with any applicable legal obligations. In practice, this means that active player account data is retained for the duration of your account's existence and for a reasonable period thereafter in case of dispute or regulatory inquiry.

If you request account closure, vb111 will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where an unresolved financial transaction or dispute remains pending. After full resolution, data will be permanently deleted in accordance with our internal data governance procedures.

7. Your Rights Over Your Personal Data

As a vb111 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this policy:

• Right of access: you may request confirmation of whether vb111 holds personal data about you and request a copy of that data.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to legal and regulatory retention obligations, you may request deletion of your personal data.
• Right to object: you may object to vb111 processing your personal data for direct marketing purposes. We will honour such requests promptly.
• Right to restrict processing: you may request that vb111 restrict or pause the processing of your personal data in certain circumstances, such as while we investigate an accuracy complaint.

vb111 will respond to all data rights requests within a reasonable timeframe. Please note that we may need to verify your identity before processing any request to protect your account's security.

8. Data Security Measures

vb111 maintains a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, role-based access controls limiting which staff members can access personal data, and regular internal security reviews.

While we apply all reasonable and industry-standard safeguards, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your vb111 account, to never share your login credentials with anyone, and to contact our support team immediately if you suspect any unauthorised activity on your account.

9. Third-Party Links

The vb111 platform does not contain links to external third-party websites. All navigation within vb111.bio is internal. Should you independently visit any external website, vb111 has no responsibility for the privacy practices or content of those external sites, and this Privacy Policy applies solely to the vb111 platform.

10. Age Restriction and Minors

vb111 is strictly an adults-only platform. Our services are available exclusively to persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without verifiable parental consent, we will take immediate steps to delete that data from our records. If you are a parent or guardian and believe that your minor child has provided personal data to vb111, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

vb111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the vb111 platform.

Your continued use of vb111 after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vb111 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

You can reach us by email at: [email protected]